Sorel Customer Service

1. What is flat rate shipping?
Flat rate shipping means that no matter how much you buy, your shipping charge remains the same. We make it easy for you to stock up on our footwear without spending a fortune on shipping! As part of your checkout process, you'll be asked to choose a shipping option. We offer flat rates for standard and expedited shipping options, so choose the one that works best for you. Orders are shipped the business day after they are placed. Here are our shipping options:
  Shipping Rates
Country Standard Express
Canada $7.00 $18.00
2. Can I change or cancel my order once it’s been placed?
We work hard to process your order quickly so that you receive it as soon as possible. Because we process orders so quickly, they cannot be interrupted once they have been placed. If you forgot to add something to your order before it was placed, please place a separate order for the additional item. It will ship to you in separate packaging, and will have its own unique order number and tracking link. If you'd like to cancel your order, you'll need to wait until it is received and then return it for a refund.
3. How long will it take to receive my order?
We offer multiple methods of shipping. The table below illustrates delivery times:
Standard Express
2 Business Days: ON, QC
4-10 Business Days: Rest of Canada
Next Business Day: ON, QC
& most centres
3-4 Business Days: Rest of Canada
For delivery on or before December 24th:

Standard Order by December 16th at 1:30 PM ET

For ON and QC Order by December 20th at 1:30 PM ET
Express Order by December 20th at 1:30 PM ET
*Guarantees based on Puralator
4. How can I check the status of my order?
There are multiple ways to check the status of your order. You can visit the order status page, you can click the link to the tracking number on your shipping confirmation email, or you can contact us and we'll be happy to help you!
5. Can I exchange my Sorel.com purchase?
The fastest way to get a replacement item is to place a new order! Place your new order for the item you would like, and return the one you don’t need at your convenience. We will process your return and credit once we receive your package.
6. How does Easy Returns work?
If for any reason you are not satisfied with your purchase, you may return your product within 30 days of receiving your order by sending it back. Every order comes complete with a Return Label should you need to return your products for any reason.

Returns are not prepaid, the customer is responsible for return shipping.

Send your package to:

Columbia Sportswear – Returns Department
9133 Leslie Street, Unit #120
Richmond Hill, ON
L4B 4N1
7. How can I check the status of my return and refund?
We process returns within 2 business days, and you will see an email from us when your return has been processed. If you have questions, feel free to contact us.
8. Can I place an order by email?
We’ll be happy to assist you in placing an order over the phone, but are unable to accept orders through email. Contact us and we’ll be glad to help!
9. How can I locate a past season product not on your site?
The majority of our product line is available on our website; however, if you are looking for something from a past season, please email us. We may be able to assist you in locating the product through one of our retailers.
10. How can I obtain warranty service on my footwear?
Our products are under warranty for 1 year. You may seek resolution directly through the retailer where you purchased your footwear. In many cases, the retailer will be able to assist you. If your retailer isn’t able to assist you, please email us directly.
11. Can I buy replacement liners or laces for my boots?
We do offer replacement liners for many of our styles; however, we do not produce liners for boots manufactured prior to the year 2000. While we do not produce replacement laces, many of our customers find suitable options at their local sporting goods or specialty footwear store.

Contact Us

Email Us »
Canada Customer Service: (888) MY-SOREL / (888)697-6735
Hours of operation: M-F, 8:30am to 5:00pm EST

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