How To Get Warranty Service. You may seek resolution directly through the retailer where you purchased the jacket. In many cases, the retailer will be able to assist you. Products must be cleaned prior to shipment according to its care instructions. Please include your completed warranty form, or include a cover letter with your name, address, daytime phone number, e-mail address, and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required. If you have any questions, please call us at 1-833-748-0218 between 8:30 am and 5:00 pm EST Monday through Friday or email [email protected].Please note: Products must be cleaned prior to shipment according to its care instructions. Products received that are deemed insufficiently cleaned will be returned to the customer unprocessed.